Shipping and deadlines

We work with international suppliers from the United States, Europe and Asia, as well as some national suppliers, to always guarantee the best price and the best quality! Our suppliers will ship your product directly from the factory to you . The delivery time will be between 7 and 20 business days. If there are customs delays and the order is held in Brazil, this period until release does not count as delivery time. We take care to choose suppliers who, in addition to price and quality, also speed up shipping times. After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay. If the Post Office is not in possession of your order, please contact us immediately so that we can check with our suppliers. If we confirm that there is a problem with the logistics of your order, we will issue a FULL refund of your purchase immediately, after these verification steps. The tracking code for your purchase will be sent by email between 5 and 10 business days after confirmation of your order. If your order was made using the Boleto Bancário option, the time between payment and bank clearance can take up to 5 business days.